HelpCenter.
Whether you're booking a ride, sending a parcel, managing a business delivery, or planning a trip, you'll find the most common questions here. Choose a topic below or search for what you need.
Browse by topic.
Choose a topic below or search for what you need.
Vehicle
6 Articles
Questions about rides, drivers, bookings and intercity travel.
Delivery
6 Articles
Everything related to parcels, couriers and delivery tracking.
Payment Processing
3 Articles
Information about fares, payment methods, refunds and charges.
Safety & Security
3 Articles
Help with account security, reporting issues and safe travel.
Vehicle
To register, you'll need a valid CNIC, driving licence, vehicle registration and the documents requested during sign-up.
Enter your pickup location, choose where you're going, check the fare and confirm your booking.
Yes. If scheduled bookings are available in your area, simply choose the date and time that suits you.
No problem. Open the app and request another ride. We'll match you with another available driver.
Yes. Driver contact options become available after your booking has been confirmed.
Report the item through the app or contact our support team. We'll help you get in touch with the driver.
Delivery
Yes. Traveling Partner can be used for documents, parcels, gifts, customer orders and other approved deliveries.
Open your delivery booking to see where your parcel is from pickup until it reaches its destination.
If delivery cannot be completed, the courier will follow the delivery instructions linked to your booking. If needed, our support team will contact you.
You can send everyday parcels, important documents, gifts and business deliveries. Certain items may be restricted for safety or legal reasons.
Same day delivery available in certain areas. Available at selected locations and on courier availability at time of booking.
Yes. Advance delivery bookings are available where the service is supported.
Payment Processing.
The app shows all payment methods available for your booking before you confirm it.
After a refund is approved, it is processed using the original payment method whenever possible. It depends on your bank or payment provider.
Your route may change, waiting time added or additional charges may apply during booking.
Safety & Security.
Every driver completes our verification process before joining the platform. Trip information is also available in the app while your booking is active.
First, call your local emergency services. Then let our support team know what happened so we can review the booking.
Open the completed booking in the app and submit a report, or contact support with your booking details.
Didn't find whatyou were looking for?
Send us a message and our team will review your request as soon as possible.
