Introduction
Traveling Partner provides transportation, ride booking, parcel delivery, logistics services, and intercity travel through one platform. We need some information to provide these services so that we can complete bookings, process payments and help with customer support whenever it is needed.
We collect only the information needed to operate our services and work to protect it using reasonable security measures.
Information We Collect
The information we collect depends on how you use Traveling Partner.
Personal Data
We may collect the following when you sign up or book a service:
- Full Name
- Mobile Number
- Email Address
- Profile Info
- Payment Data (if applicable)
Booking Data
When you use our services, we may collect the following:
- Pickup Location
- Destination
- Delivery Address
- Booking History
- Trip Details
- Parcel Info
- Logistics Requests
Device Data
To improve the performance of the platform, we may collect:
- Device Type
- Operating System
- IP Address
- App Version
- Location Data (if permission is granted)
Cookies and Tracking Technologies
We may use cookies, analytics tools, device identifiers and similar technologies on our website and application to understand how our services are used, improve platform performance, measure advertising effectiveness, and provide relevant content or promotions. The technologies used may vary depending on the services and features available on the platform.
Driver and Vehicle Data
If you register as a driver, courier, or service partner, we may collect information related to you and your vehicle, including:
- Vehicle Make and Model
- Vehicle Registration Details
- Vehicle Type and Relevant Specifications
- Vehicle Images, where required
- Driving Licence and Verification Documents
- Vehicle Ownership or Authorization Documents
- Service and Operational Information Related to the Vehicle
Use of Your Data
Your data helps us to manage the Traveling Partner platform and to improve your experience.
We may use it for:
- Processing ride, delivery and logistics reservations.
- Connect riders, drivers and couriers.
- Provide customer support.
- Confirming bookings, processing payments and refunds, and sending service-related notifications.
- Maintaining platform safety, security and service quality.
- Complying with applicable legal and regulatory requirements.
We use your info to take payments, send refunds, let you know when a booking's confirmed, keep things running safe and smooth on our end, and stay on the right side of the law.
Location Services
When you grant the required permission, Traveling Partner may collect and use your location information, including location data collected while the app is running in the background, to support pickup and drop-off services, driver matching, navigation, estimated arrival times, delivery and logistics operations, service availability, and platform safety.
Advertising and Promotional Use
We may use certain information collected through the platform, including general user preferences, service usage information, permitted location information, and driver, vehicle or service information, to support advertising, promotions and personalized content. We may also use aggregated or anonymized information for advertising, analytics and marketing purposes. We do not sell your personal information to advertisers.
Data Security
We take reasonable steps to protect information we hold about you against misuse, loss and unauthorised access.
While no online system can guarantee complete security, Traveling Partner regularly reviews its security practices to help protect customer information and platform data.
Data Sharing
We do not sell your personal information.
Information may be shared only when it is necessary to provide our services, including:
- Verified drivers and couriers completing your booking.
- Processing of transactions by payment providers.
- Service providers supporting platform operations.
- Advertising and marketing service providers, where necessary to provide relevant advertising or promotional services.
- Government authorities where required by law.
Only the information needed for a particular purpose is shared. Where practical, we may use aggregated or anonymized information for analytics, advertising and service improvement.
Your Choices
You remain in control of your account information.
Depending on your use of the platform, you may:
- Update your profile information.
- Change your contact details.
- Manage location permissions.
- Contact us to request account assistance.
- Stop using the platform whenever you choose.
- Request deletion of your account and personal information, subject to applicable legal and business requirements.
Some information may still be retained where required by law or for legitimate business purposes.
Data Retention
We retain your information for as long as necessary to provide our services, maintain business and transaction records, resolve disputes, protect our platform and users, and comply with applicable legal and regulatory requirements. The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
Changes to this Policy
As Traveling Partner grows and new services are introduced, this Privacy Policy may be updated from time to time.
The latest version will always be available on our website and mobile application. Continued use of the platform after an update means the revised Privacy Policy will apply.
Get in Touch.
Have questions about this Privacy Policy or how your information is handled? Our support team is here to help.
+92 325 2801261
Send us a messageYour privacy matters to us. This Privacy Policy explains what information Traveling Partner collects, how it is used, and the choices you have while using our ride booking app in Pakistan, parcel delivery service, logistics platform, and intercity travel services.
By using Traveling Partner, you agree to the practices described below. Have questions about this Privacy Policy or how your information is handled? Our support team is here to help.